We are delighted to share our independent evaluation of the East Renfrewshire Health and Social Care Partnership’s pilot Peer Support Service.

This evaluation is part of a growing body of work employing the Matter of Focus approach to evaluate peer support approaches where people with lived experience of mental health issues or addictions are trained and employed to support others in recovery.

About the pilot Peer Support Service

The pilot project was set up with the aim of testing peer-based approaches with people already engaged with the Adult Community Mental Health and Alcohol and Drugs services, as part of a wider commitment within the East Renfrewshire Health and Social Care Partnership (HSCP) towards recovery-oriented approaches.

The service was delivered by the third sector organisation Penumbra – an existing client of ours – with work developed and delivered by a recovery team who aligned closely with wider statutory services.

This was the first formal peer-based service in the HSCP, where people with their own lived experience of recovery work closely with people using services as their peers. It was also the first service operating jointly across alcohol and drugs and mental health.

We were commissioned in 2020 to evaluate the pilot. Given the complexity of the pilot and the context in which the work was being undertaken, our unique theory-based approach to outcome mapping and evaluation, which is based on contribution analysis, is well-suited.

Highlights from the evaluation

From the evidence, we concluded that the service had been carefully and inclusively developed. We were able to describe how the service offered something which was distinctive from and complementary to wider services in the area. It was also clear just how much the peer approach was experienced as different by people in receipt of it.  

We saw many examples of how the sharing of lived experience helped build trusting relationships and how this, in time, had given people the confidence to make new choices and to embrace opportunities. In some instances, people were able to make seemingly remarkable strides in their recovery during their time in the service.

Quotes taken from interviews with people supported by the Peer Support Service.  Quote 1 - Interviewee 3 “When we do meet up it shows me I can do it – pushes me out of my comfort zone, it’s also very informal, it’s quite calm and relaxed, she never puts me on the spot and keeps the chat going. I kinda struggle with the chat. I gain crucial experience in a safe way."  Quote 2 – Interviewee 4 “It has helped me no end. It’s been a new light in my life. I didn’t have confidence. I had low self-esteem. I didn’t have the confidence to speak to people. I can speak to people now, I can go into a shop and if I don’t see something, if I can’t find something, I can ask.” Quote 3 – Interviewee 2 “Even sharing the most negative thing with her, after I’ve spoken about that, I don’t feel as bad. I don’t feel like I’m only one that feels like that. It's a bit of a realisation that I should be on this world, I’m meant to be here and it's okay. I’ve got things that I want to deal with rather than putting them under the carpet.” Quote 4 – Interviewee 4 “It's been absolutely excellent. She’s tried to guide me through, it’s definitely working. She has shared her own experiences with me. Everything is so much better now, so much clearer. It’s been invaluable to me.”

It was also clear from the data that the peer workers were able and confident in their work and that Penumbra provided a supportive infrastructure for development.

Wider services had enthusiastically embraced this new service and we concluded that this was achieved in large part through a careful and collaborative approach to service design in the HSCP. In particular, service champions played an important part in establishing the credibility and wider awareness of the service within teams, leading to the service quickly reaching full capacity.

The report includes a number of recommendations to build on the success of the pilot, but we would like to highlight how struck we were by the considerable progress that was achieved in the face of the pandemic, which required all partners to adapt and develop their approach in ways which were never envisioned at the outset.

Read the summary findings directly from OutNav

Our evaluation process is held within our software OutNav. A summary of the evaluation, including detailed description of the aims and methods, can be read within this live OutNav report.

Please be aware that OutNav reports are not viewable on small screens of hand-held devices.

Thumbnail image of a report front cover

Download the full report

Evaluation of the Peer Support Test of Change: East Renfrewshire Health and Social Care Partnership.

Download pdf

Sharing the learning

There is much to learn from this evaluation about the successful development of peer-based approaches and we are keen to disseminate learning as widely as possible.

There is a great fit between the values and principles of peer-based approaches and our approach to outcome mapping and evaluation. If you are working in this area and would like to have a conversation to learn more, please do get in touch.

Alternatively, you can sign up to our mailing list if you would like to hear about further developments in our work in this area.

To receive a regular round-up of our insights and news please sign up to our mailing list.

Sign up now
Signup to our Newsletter feature